3G. Wireless Communication Solutions

Switzerland based company SKY-click has released its light-weight 100% web based call centre application. SKY-Click is a web-based VoIP and easy to use call centre solution based on Skype. Implementation and usage is simple and quick. SKY-click enables free PC to PC and cheap PC-to-Phone communication between a company and its customers. It allows the seamless integration between a company’s website, its customers and its call centre.

There is no implementation cost to profit from SKY-click. The solution can be used from anywhere in the world for the very low monthly fee of 10 USD per agent or for the yearly fee of 100 USD per agent. Call centre administrators manage the system through an intuitive and easy to use web-based interface. There is no hardware to install. Agents access SKY-click all around the world from any computer running Windows 2000 or later, Skype and the SKY-click software.

SKY-click forwards incoming calls to the right agent: the one speaking the caller’s language and responsible for the right subject of inquiry. The system handles all tasks usually managed by call centres: agents’ availability schedule, call queuing, feedback database, reporting, etc. The system is linked to standard product databases and CRM tools.

SKY-click will soon be compatible with other VOIP systems, provided they have API interfaces.

Via: TechCrunch

Lots of buzz around for VoIP on 3G network , here is the exclusive review from msmobiles.com

Skype for Pocket PC in latest version brings even more features of the Skype for PC, although still Skype video calling is not available (although it would be possible due to availability of camera API in Windows Mobile 5.0).

Furthermore to make voice calls with Skype one doesn’t have to have access to Wi-Fi and making voice calls is possible and feasible also over cellular networks! It is pity, that Skype for MS Smartphone is not yet officially available - clearly the reason was lack of MS Smartphone devices with powerful enough processor - but since both Motorola Q and Samsung SGH-i320 already have powerful enough processors it could change if only Skype would be willing to put some effort into it.

Anyway the version of Skype for Pocket PC is a very mature one, particularly in the latest version that we have tested here, and since still there is no Skype for Symbian, it is also a very good reason to buy Windows Mobile phone… if you don’t have one yet!

Also, Tom Keating from TMCnet has a review on latest Skype for Pocket PC 2.1 Beta.