Skype VoIP Call Centre - SKY-click
Switzerland based company SKY-click has released its light-weight 100% web based call centre application. SKY-Click is a web-based VoIP and easy to use call centre solution based on Skype. Implementation and usage is simple and quick. SKY-click enables free PC to PC and cheap PC-to-Phone communication between a company and its customers. It allows the seamless integration between a company’s website, its customers and its call centre.
There is no implementation cost to profit from SKY-click. The solution can be used from anywhere in the world for the very low monthly fee of 10 USD per agent or for the yearly fee of 100 USD per agent. Call centre administrators manage the system through an intuitive and easy to use web-based interface. There is no hardware to install. Agents access SKY-click all around the world from any computer running Windows 2000 or later, Skype and the SKY-click software.
SKY-click forwards incoming calls to the right agent: the one speaking the caller’s language and responsible for the right subject of inquiry. The system handles all tasks usually managed by call centres: agents’ availability schedule, call queuing, feedback database, reporting, etc. The system is linked to standard product databases and CRM tools.
SKY-click will soon be compatible with other VOIP systems, provided they have API interfaces.
Via: TechCrunch
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April 7th, 2010 at 12:26 am
Thanks for writting very informative VoIP article. Please let me elaborate more on VoIP. Voice over Internet Protocol has been around since many years. But due to lack of sufficient and affordable bandwidth it was not possible to carry carrier grade voice over Internet Protocol. But since the arrival of low cost internet bandwidth and new speech codecs such as G.729, G.723 which utilizes very low payload to carry carrier class voice it has recently been possible to leverage the true benefits of VoIP. G.723 codec utilizes only 6 Kbps (Kilo Bytes/sec) which is capable of maintaining a constant stream of data between peers and deliver carrier grade voice quality. Lets put this way if you have 8 Mbps internet connection, by using G.723 codec you can run upto 100 telephone lines with crystal clear and carrier grade voice quality. I am also a user of VoIP and have setup a small PBX at home. Since I have discovered VoIP I have never used traditional PSTN service.
Dear readers, if you have not yet tried VoIP I suggest that you try VoIP technology and I bet you will never want to use the traditional PSTN phone service ever again. VoIP has far more superior features to offer which traditional PSTN sadly cannot offer.
Also It has recently been possile to carry Video alongwith VoIP by using low payload video codecs. I cannot resist to tell you that by using T.38 passthrough and disabling VAD VoIP can carry FAX transmission, but beaware FAX T.38 passthrough will only work when using wide band protocols such as G.711, a-Law and u-Law.
By using ATA (Analog Telephone Adapter) which converts VoIP signals into traditional PSTN you can also using Dial-up modems to connect to various dialup services. I wont go in to the details what VoIP can offer, to cut my story short VoIP is a must to have product for every business and individual.